DUBUQUE, Iowa (KCRG) -- The city of Dubuque has issued a boil advisory for a portion of the city after a water main break, Sunday.
Officials said in a news release, a 12-inch water main broke at the community's Eagle Point Water Plant on Hawthorne Street. The break cut water service to about 700 customers on the city's north end.
"Crews have isolated the break, are working on the repair, and service is expected to be restored within five hours (by 7:30 p.m.)," the city's water department said in the release. "As a result of this main break, the City water department has issued a boil water advisory for customers in the affected area."
Officials recommend customers in the impacted zone either boil tap water before drinking or cooking with it or use an alternative source until authorities lift the advisory.
"The water main repair is currently underway and, after service is restored, bacteria samples will be collected and tested for contamination," city officials said. "Testing takes approximately 48 hours so test results are expected to be known sometime on Tuesday."
Water authorities pointed out this was a boil advisory, not a boil order. A boil order is issued when contamination is detected in a water source through testing, officials said.
"This boil advisory is a precaution until test results are received," city officials said in the release. "Customers will be contacted through the CodeRED notification system and an update will be issued when the results are available and the advisory is lifted."
Water officials listed the following recommendations for those under the boil advisory:
- Do not drink tap water without boiling it first.
- Bring water to a boil, let boil for one minute, and let it cool before drinking/using.
- Boiled or bottled water should be used for drinking, making ice, brushing teeth, and food preparation until the advisory is lifted.
- Unboiled tap water may be used for bathing and other non-drinking purposes.
Those wanting more information were asked to call the City of Dubuque Water Department at 563-589-4291.