Cedar Rapids, Iowa News, Sports, and Weather
Wal-Mart To Cancel Orders For Mistakenly Discounted Merchandise
By B.A. Morelli, Reporter
CEDAR RAPIDS, Iowa -- Wal-Mart is cancelling orders that customers placed Wednesday when a technical error posted deeply discounted prices of up to 90 percent on its Web site.
"Given the wide discrepancy in pricing, we are notifying customers who ordered these items that their orders have been canceled and that they'll be refunded in full," spokesman Bao Nguyen said in an emai
It won't be a total loss, though. Customers caught up in the error will receive a $10 e-gift card for Wal-Mart and Walmart.com, Nguyen said.
It is unclear how many orders were placed for mistakenly discounted items or how many of the sales went through.
Some customers posted pictures in social media claiming they had already collected their purchases. One customer reached by the Gazette on Wednesday said she was told by Wal-Mart if the transaction had already been processed through her bank account the order would be honored.
The unbelievable discounts quickly circulated through social media.
Power riding toys worth $300 were priced at $29. Flat-screen monitors were priced at $8, down from $190. Treadmills sold for $33.
After a flurry of activity, the Wal-Mart website went down for "maintenance" and Nguyen said the site had intermittent disruptions throughout the day as the company worked through the errors.
Nguyen said the errors have been resolved and the Web site is open.