Dubuque Aims to Be "Complaint Free"

by Katie Wiedemann, Reporter

DUBUQUE, Iowa — Dubuque's mayor, Roy Buol proclaimed February 22nd as "Complaint Free Day." It all started when nationally known author Will Bowen announced he'll be speaking in Dubuque about his book, "A Complaint Free World".

Bowen's philosophy is if one person stops complaining there will be a ripple effect. Owners at Body and Soul Salon and Spa took note and hope to spread that attitude citywide.

Under the dull muffles of a blow dryer, salons are often rumored to be a hot spot for all the latest gossip.

Body and Soul Employee Laura Zalaznik said, "It becomes kind of a trickle effect. When somebody says something and everybody else just follows along and starts to complain. "

But there's a culture developing at Body and Soul Salon and Spa based on keeping those kinds of comments to ones-self.

Owner Scott Theisen said, "you are trying to go 21 days without complaining. Each time you do, each time you slip, and you will you just switch wrists. "

Theisen, a former mental health counselor, says the reminder bracelets are a tangible tool a person can use to change their thinking and behavior.

"You really will have a different mindset." said Theisen, "You really will not automatically go to complaining or criticizing or judging. "

Based on Bowen's research it takes the average person between four to eight months to complete 21 consecutive days without complaining.

"I just got this bracelet on Monday. I have already slipped three times so I've switched the bracelet three times, " said Theisen.

Still Theisen says, the pay off is in the practice.

On February 22nd, Will Bowen, author of "A Complaint Free World" will be in Dubuque from 7 to 9 p.m. at the Diamond Jo Casino Ballroom. The presentation is free.
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