DES MOINES - Network problems are responsible for a widespread loss of Mediacom Internet service that began Tuesday night and continue Thursday.
Phyllis Peters, Mediacom spokeswoman in Des Moines, said a processing issue improperly routed network traffic, causing problems with company wide system response.
"This caused customers to lose Internet connections from approximately 5 p.m. until 11:30 p.m. last night," Peters said. "It was an intermittent type of issue that subsided at times. However, most customers experienced the loss of Internet connectivity during much of that time period."
Peters said the loss of Internet service is not related to the ice storm that swept through Iowa or to a prior planned Mediacom e-mail migration.
"Our troubleshooting team intervened last night, and narrowed down the likely cause of the issue, but continues to investigate it further," Peters said.
"We have no proof that there is anything malicious or intentional that caused the traffic routing problem."
Peters said experts from Mediacom vendors, like Cisco, are working with Mediacom's network engineers to fully understand and remedy the cause of the outages.
"We took steps earlier today to put additional monitoring technology in place," she said. "That, in combination with the troubleshooting over the past 24 hours, will allow us to immediately address the issue should it arise again."